How It Works

Easy as 1, 2, 3: Simply create your order, send in drop off your media, and we’ll digitize your memories using our state-of-the-art equipment. You’ll receive your digital memories in 3 - 4 weeks.

1. Create Your Order

Online or at

After you’ve gathered your media, create your order and personalize your DVDs with custom titles, themes, and music online or at your local . With USB output, you'll choose a name for your files.

You can choose between 2 delivery options: Pick up at or Mail My Order. or Mail My Order *.

Start My Order

*Shipping charges apply for Mail My Order.

2. Send Your Media

There are 2 ways to send your media:

Drop-off at

Bring your media and order confirmation printout to

Mail My Order

Package your media in a shipping box along with your Shipping Document printout. Affix the UPS prepaid label, and drop off at your nearest UPS location. location or package and ship your media directly to us using the shipper of your choice.

Find a UPS drop-off location >

3. Receive Your Digital Memories

Depending on how you submitted your original media, there are 2 ways to get your order:

Pick Up at

We will notify you when your order is ready for pick up at .

Mail My Order

We will notify you when your order is on its way back to you. If you sent your media directly to us, you'll be notified when your order is on its way back to you. You will be notified when your order is on its way back to you.

For an additional $3, add MemoryCloud online access, where you can:

Download your videos and images to your computer, order additional copies on DVD or USB, or save your digital memories to Google Photos (storage quota applies).

You can also transform your favorite memories into unique gifts with Sam's Club’s wide assortment of unforgettable gifts.

Your Memories are Safe

Tagged and Tracked

As soon as we receive your package, all original media is tagged with a barcode and tracked throughout the entire process.

Order Status

You can check the status of your order throughout the process using our order status look-up tool .

24-Hour Monitoring

From the minute your media arrives to the time we ship it back to you, we monitor every single step throughout the operation.

Digitally Backed Up

Every video and image that we transfer is securely backed up for 90 days after your order is completed.